Terms and conditions
1. General Conditions
This privacy statement corresponds to the company Agoralucis, S.A de C.V. and its sites www.shambalante.com, as well as its brand called Shambalanté, so any relationship or mention of the brand Shambalanté in these terms and conditions, are and will be property and reference to the company called Agoralucis, S.A de C.V. Located in Mexico City, it is responsible for collecting and protecting your personal information.
This Privacy Notice contemplates at all times the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in the processing of personal data.
2. Terms and conditions
The site and each of its elements, including but not limited to trademarks, logos, icons, infographics, photographs and images, are protected by international intellectual property law. The content of the site is the property of Shambalanté. Any use, reproduction or representation, by any process and on any medium whatsoever, of all or part of the site and/or its elements is not authorized without the express written consent of Shambalanté.
3. Personal data
In general, you can visit our website without having to declare your identity or provide personal information about yourself. However, in certain situations we may ask you for personal information. For example, to process a reservation, to keep in touch with you or if you wish to apply for a job. We may ask for this information to complete a transaction or to provide a better service.
In accordance with the General Data Protection Regulation, you have the right to request deletion, blocking or erasure of data. You can exercise this right by emailing the Webmaster.
We use Retreat Guru Booking, a third-party booking service that has built-in security to protect your digital data when booking. Check their terms of service here.*
We use Mailchimp as a marketing platform. By subscribing to our newsletter, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.**
4. Use of the information
The requested information allows AGORALUCIS, S.A. DE C.V., to contact the users, when it is necessary to complete the procedures of purchase and reservation of programs within the site, to answer doubts and comments.
Furthermore, the gathered information will be used for the following purposes:
- To procure an efficient service
- To reserve our programs
- To Inform about new services that are related to the one contracted or purchased by the customer
- To fulfill obligations contracted with our customers
- To inform about changes in our services
- To provide better service to our users
5. Limitation of use and disclosure of information
In our program of notification of promotions, offers and services through electronic mail, only AGORALUCIS S.A. DE C.V., has access to the collected information. This type of marketing takes place via notifications and promotional messages by email, which will only be sent to you and to those contacts registered for such purpose. You will be able to modify this choice at any given time, simply by sending us an email to email@example.com
Occassionally, the emails that we will be sending may include offers of third parties that are our commercial partners.
If you want to subscribe to our newsletter, we need your e-mail address as well as the confirmation that you are the owner of this e-mail address and that you agree with the subscription to the newsletter. This data is only collected to send the newsletter and for documenting its corresponding authorization. No data is passed on to third parties. You can cancel your subscription to the newsletter and your consent to the archiving of your e-mail address at any given time by sending an e-mail to firstname.lastname@example.org
7. ARCO Rights (Access, Rectification, Cancellation and Opposition)
According to the Federal Law for the Protection of Personal Data, it is relevant to inform you that you have the right to Access, Rectification and Cancellation of your personal data, as well as to oppose and revoke your consent to the processing of your data at any given moment. To exercise the aforementioned rights sending your request via email will be nedeed, using the following address: email@example.com
Your request must be accompanied by a clear and precise description of the personal data upon which you seek to exercise any of the aforementioned rights, along with an official identification of the owner of the data or his proxy. Your request will be answered within a period not exceeding 20 working days.
8. Refund Policy
Shambalanté refunds for cancellation or non-attendance to contracted Insignia programs, if you communicate us your cancellation or non-attendance within this time:
- 90 days or previous: 50% of the total value of the program.
- 90 days to 30 days: 10% of the total value of the program.
- 30 days or more: no refund.
Please send an email to firstname.lastname@example.org indicating your name and the reason for cancellation or call us at +529995537681.
If you do not send the requested information, Shambalanté will assume the total loss of your investment.
9. Transfers of information with third parties
Agoralucis, S.A. de C.V., does not transfer information with third parties, except for the information contained in this document and that is reflected in each section. Information may only be disclosed in special cases, when it can be used to identify, locate or take legal action against persons who may violate the terms of service of our Web site or cause damage or interference with the rights of Agoralucis, S.A. de C.V. or its properties, other users of the portal or any other person who could be harmed by such activities.
The security and confidentiality of the data that users provide when contracting a service or buying a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol, in such a way that the data sent will be transmitted encrypted to ensure its safekeeping.
To verify that you are in a protected environment make sure that an S appears in the navigation bar. For example: httpS://.
However, and despite using every day safer tools, the protection of data sent over Internet cannot be100% guaranteed. Once data has been received our best efforts will be made to protect your information. The customer will be immediately informed about it, so that they can take appropriate measures to defend their rights.
When registering on our platform you will consent to the understanding of this Privacy Statement via checking the acceptance box.
11. What are cookies and how they are used?
12. Information on customer and contract rights
You have the right to be informed about the data stored under your name free of charge, as well as possibly, the right to correction, blocking or deletion of such personal data. If you have any further questions about the collection, processing or use of your personal data, please contact us by sending an e-mail to the following address email@example.com. The same applies to requests for information, blocking, deletion and correction of personal data and for any objection to consent.
13. Embedded content
14. Changes in the privacy notice
At any time this privacy notice may undergo modifications or updates, to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of our services or products and market practices.
The updated Privacy Statement, will be permanently available at the following address www.shambalante.com If there were to be a change to these terms will be a timely communication to all users of Shambalanté via email.
15. Acceptance of the terms
If the user utilizes the services of Agoralucis, S.A. de C.V. websites, it means that he/she has read, understood, agreed and consented to the above terms.
If the user considers that his/her rights regarding the protection of personal data have been violated, he/she has the right to go to the corresponding authority to defend the exercise of such rights. The corresponding authority is the Federal Institute of Access to Information and Data Protection (IFAI), its website is: www.ifai.mx
17. Contact and identity / Address of data controller
Agoralucis, S.A. de C.V.
The date of the last update to this privacy notice is November 25, 2022.
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